FAQs

Booking your cycling holiday, walking tour or bike and boat trip with Travel2Move is simple and secure. You can easily book online via our website. Visit the page of your preferred active holiday, select your desired start date and complete the booking form. You will receive a confirmation of your booking request by email.

At the end of the booking form, you can add any special requests or additional remarks. After receiving your request, we will contact you if needed to carefully coordinate all details and ensure everything is arranged to your satisfaction.

Prefer Personal Contact?

You can also book your active holiday by phone or via WhatsApp at no extra charge. For every booking, standard reservation costs of €27.50 per booking apply, as well as a mandatory contribution of €12 per person to the travel guarantee fund. This contribution provides financial protection in case of insolvency of the travel organizer, in accordance with our travel terms and conditions.

All costs are clearly stated during the booking process and transparently listed on your invoice, so you always know exactly what to expect when booking your active holiday with Travel2Move.

Yes, you can specify your dietary preferences when booking your cycling or walking holiday with Travel2Move. We will forward your requests to our local partners and accommodations. While they do their best to accommodate special diets, specific meal requests cannot always be fully guaranteed.

Vegetarian, gluten free and especially vegan meals may be more limited in certain regions than you might be used to. If you have allergies or food intolerances, we recommend bringing a small emergency supply and mentioning your requirements again on site to ensure clear communication.

We always aim to make your active holiday as comfortable and worry free as possible, but local availability may vary depending on the destination.

Once your cycling, walking or active holiday is definitively confirmed, you will receive the travel agreement and invoice by email.

For bookings within the European Union, a deposit of 35% of the total travel price is required at the time of booking. For bookings from outside the EU, a deposit of 50% applies. The remaining balance must be paid no later than 6 weeks before departure.

If you book within 6 weeks prior to departure, the full travel amount must be paid immediately.

Payment can be made easily using the payment method stated on your invoice. All payment terms are clearly outlined, so you know exactly what to expect when booking your active holiday with Travel2Move.

Once your cycling or walking holiday has been confirmed, your booking is considered final. Changes or cancellations are possible, but cancellation or modification fees may apply. The exact costs depend on the timing of your request and the specific terms and conditions of the booked tour.

Requested changes, such as adjustments to accommodation or the travel program, may involve amendment fees in addition to any charges imposed by our local partners.

Cancellations must always be submitted in writing by email by the lead booker. We recommend reviewing the applicable travel conditions carefully and considering appropriate travel insurance to cover unforeseen circumstances.

Yes. You are personally responsible for having valid travel documents for your cycling or walking holiday. This includes a valid passport or identity card, any required visas and compliance with applicable health regulations.

Please check well in advance whether your passport meets the validity requirements of your destination, as some countries require it to be valid for several months after your return date. Visa regulations and entry requirements may vary depending on your nationality and can also apply to countries you travel through in transit.

We strongly recommend verifying all requirements via official government sources or embassies before departure. Travel2Move cannot be held responsible for denied entry due to incorrect, incomplete or expired travel documents.

Travel2Move does not provide travel or cancellation insurance directly. Travelers are personally responsible for arranging appropriate travel and cancellation insurance for their cycling or walking holiday.

We strongly advise checking before departure that your insurance policy provides sufficient coverage for active holidays, including cycling tours, walking holidays and e-bike trips. Make sure your coverage includes medical expenses, repatriation, luggage, cancellation and, if applicable, sports-related activities.

Proper insurance ensures you can enjoy your active holiday with complete peace of mind.

You will usually receive your travel documents digitally by email approximately 2 to 3 weeks before departure.

Your travel information package includes:

• Detailed route descriptions and/or GPS tracks
• Accommodation details
• Day by day program overview
• Practical travel information and packing list

For self guided cycling and walking holidays, you travel independently at your own pace using the provided route materials. This gives you maximum flexibility while enjoying the security of pre-arranged accommodations and luggage transfers.

Our goal is to ensure you are fully prepared for your active holiday and can start your journey with confidence.ke navigatie. Je ontvangt geen papieren documenten per post, alles is digitaal beschikbaar en makkelijk te delen met je reisgenoten.

At Travel2Move, we believe in full transparency. Your travel description clearly states what is included in the total tour price. Any services or activities not explicitly listed as included are considered optional and may involve additional costs.

Optional excursions or activities booked locally are not part of the package travel agreement and are therefore outside Travel2Move’s responsibility and liability.

Possible Additional Costs May Include:

• Travel to and from the start and end point of the tour
• Meals not specifically listed as included
• Drinks, personal expenses and tips
• Entrance fees to attractions or museums
• Optional excursions or activities booked on site
• Bike or e-bike rental and additional equipment (if not included)
• Travel and cancellation insurance
• Local tourist taxes payable on site

We recommend reviewing the “Included” and “Not Included” sections carefully before booking your cycling or walking holiday, so you know exactly what to expect and can plan your budget accordingly.