General Travel Terms and Conditions – Travel2Move

Travel2Move
Trade name of Travel2Group
Registered office: Nijverdal, The Netherlands
Chamber of Commerce (KvK): [KvK number Travel2Group]
Affiliated with: […]

These general travel terms and conditions apply to all travel services and arrangements offered under the trade name Travel2Move by Travel2Group (hereinafter referred to as “Travel2Move”), unless otherwise agreed in writing.

At Travel2Move we value clarity. These terms and conditions explain exactly what you can expect.

Article 1 – Definitions and applicability

Travel2Move refers to the company Travel2Group, established in Nijverdal, the Netherlands, operating under the trade name Travel2Move.

Traveller refers to any natural person who books or intends to book a trip with Travel2Move.

Agreement refers to the travel agreement concluded between Travel2Move and the traveller.

These terms and conditions apply to all offers, bookings and agreements made by Travel2Move.

Obvious errors or mistakes in publications, offers or on the website are not binding on Travel2Move.

Article 2 – Offers and formation of the agreement

All Travel2Move trips are offered on request. Submitting a request constitutes a booking request. An agreement is only concluded after written confirmation by email from Travel2Move.

If parts of the requested trip are unavailable, a suitable alternative may be offered. If no alternative is possible, the request will lapse free of charge. For bookings involving multiple travellers, the main booker is jointly liable for all obligations arising from the agreement.

Article 3 – Payment

After confirmation of the booking, the traveller will receive an invoice. A deposit of 35% of the total travel price must be paid within seven days after confirmation of the booking.

If the traveller’s place of residence is outside the Netherlands, the deposit amounts to 50% of the total travel price, payable within seven days after confirmation. This higher deposit is based on increased payment and collection risks as well as potential international transaction costs.

The remaining balance of the travel price must be paid no later than six weeks prior to departure.

For bookings made within six weeks before departure, the full travel price must be paid immediately at the time of booking.

For travellers residing within the European Union, Travel2Move accepts payments by debit card or bank transfer.

For travellers residing outside the European Union, payment may also be made by credit card, in which case the full travel price (100%) must be paid at the time of booking.

If the traveller fails to meet the payment obligations on time, Travel2Move reserves the right to cancel the agreement. Any costs may be charged insofar as they are reasonable and correspond to the actual damage suffered.

Article 5 – Changes requested by the traveller

Changes requested by the traveller may be submitted in writing up to 42 days before departure, subject to feasibility. Administrative fees and any additional costs resulting from the change are borne by the traveller.

Article 6 – Transfer of the trip

The traveller may transfer the trip to a third party, provided this is communicated in writing no later than seven days before departure.

The new traveller must meet all conditions of the agreement. The original traveller and the transferee are jointly liable for payment of the travel price and any additional costs.

Article 7 – Price changes after booking

Travel2Move may increase the travel price if this results from changes in transportation costs, taxes, surcharges, or exchange rates. Price increases will be communicated no later than twenty days before departure.

If the price increase exceeds eight percent, the traveller has the right to terminate the agreement free of charge.

Article 8 – Cancellation by the traveller

Cancellation by the traveller must be made in writing, for example by email or letter. The date on which Travel2Move receives the cancellation will be considered the official cancellation date.

In the event of cancellation of the travel agreement, the traveller is liable for cancellation fees depending on the moment of cancellation:

• up to 84 days before departure: 35% of the travel price
• 84 to 42 days before departure: 50% of the travel price
• 42 to 28 days before departure: 70% of the travel price
• 28 to 14 days before departure: 90% of the travel price
• 14 days or less before departure: 100% of the travel price

These cancellation fees are based on expected costs, obligations already entered into with local partners and the limited possibility of reselling active and tailor-made travel arrangements.

Booking fees, administration fees and contributions to any guarantee scheme are non-refundable in the event of cancellation.

Travel2Move strongly recommends that travellers take out adequate travel insurance and cancellation insurance.

Article 9 – Changes or cancellation by Travel2Move

Travel2Move may modify or cancel a trip due to unavoidable and extraordinary circumstances, including natural disasters, pandemics, war, strikes, government measures, technical failures, or extreme weather.

In the event of cancellation, the traveller is entitled to an equivalent alternative trip or a refund of amounts paid. No additional compensation is due.

Article 10 – Liability

Travel2Move is responsible for the proper execution of the agreement. To the extent permitted by law, liability is limited to a maximum of three times the travel price, unless damage results from injury, death, intent, or gross negligence.

Travel2Move is not liable for damage caused by the traveller, third parties, or circumstances beyond its control.

Article 11 – Active travel and health

The traveller declares to be physically and mentally fit to participate in the booked active trip. Participation in active holidays is at the traveller’s own risk. Consequences of insufficient fitness or health fall outside Travel2Move’s liability.

Article 12 – Obligations of the traveller

The traveller must possess valid travel documents such as a passport, identity card, visas, and required vaccinations.

The traveller must comply with local laws and follow instructions from Travel2Move and its partners. Any damage caused by the traveller will be recovered from them.

Article 13 – Special requests

Special requests such as dietary requirements, room preferences, or bike size must be communicated at the time of booking and are only binding if confirmed in writing by Travel2Move.

Article 14 – Intellectual property

All travel documents, route descriptions, and materials remain the property of Travel2Move and may not be used or distributed without written permission.

Article 15 – Privacy

Travel2Move processes personal data in accordance with the General Data Protection Regulation (GDPR). The privacy statement is available at www.travel2move.com.

Article 16 – Complaints

Despite careful preparation, complaints may arise. Complaints should be reported as soon as possible during the trip to the service provider or Travel2Move so that an immediate solution can be sought.

If unresolved, complaints must be submitted in writing within fourteen days after the trip. Travel2Move aims to respond substantively within fourteen days.

Article 17 – Applicable law and disputes

All agreements with Travel2Move are governed by Dutch law. Disputes will be submitted to the competent court, without prejudice to the consumer’s right to bring the dispute before the court of their place of residence.

Article 18 – Guarantee scheme

Travel2Move is affiliated with …

This affiliation ensures protection against financial insolvency. If Travel2Move cannot meet its obligations due to insolvency, … will ensure that amounts already paid are refunded or the trip can be continued where possible.

Further information is available at …

Article 19 – Travel documents

Travel documents are sent by email no later than seven days before departure, provided full payment has been received.

These documents include route and travel information, vouchers, contact details of local partners, practical instructions, and other relevant materials.

For bookings made within seven days of departure, documents are sent as soon as possible after full payment. Travel2Move is not liable for delays caused by incorrect or incomplete contact details provided by the traveller.

Article 20 – EU Package Travel Directive

Travel2Move operates in accordance with EU Directive 2015/2302 on package travel and linked travel arrangements. This ensures statutory consumer protection, correct execution of trips, and insolvency protection.

Article 21 – Final provision

These General Travel Terms and Conditions apply to all agreements with Travel2Move and were last updated in January 2026.

Travel2Move – active, personal and reliable
Affiliated with: …